Luxe Beauty ships both domestically and internationally. We currently do not ship to Spain or Peru.

Luxe Beauty processes and ships orders during business days only (Monday through Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays will begin processing on the next eligible business day.

Shipping times depend on your location and the shipping service selected. We primarily ship using UPS and FedEx. USPS is used only for eligible lip balm shipments.

Live shipping rates are provided directly by the shipping carrier and are calculated and displayed at checkout.

Domestic orders typically take approximately 2–8 business days in transit, depending on your location and carrier service. International orders may take longer due to destination, customs processing, carrier operations, and other factors outside of our control.

Delivery dates and transit times provided at checkout or by the carrier are estimates and are not guaranteed by Luxe Beauty.

Shipping charges for your order are calculated and displayed at checkout based on current carrier rates.

We offer Free UPS Ground Shipping on qualifying orders over $89.00. The $89.00 minimum is based on the merchandise subtotal after any discount codes have been applied.

If a discount reduces the qualifying subtotal below $89.00, the order will no longer qualify for free shipping.

Free UPS Ground Shipping applies to the 48 contiguous United States only and does not apply to Alaska, Hawaii, or international orders.

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed. Please carefully review your shipping information before completing checkout and in your order confirmation.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or shipped; however, address changes cannot be guaranteed once an order has been placed.

Once an order has shipped, Luxe Beauty cannot change, redirect, or recall the package. Customers may contact the shipping carrier directly to determine whether a delivery change or package intercept is available.

Luxe Beauty is not responsible for packages that are delayed, misdelivered, returned to sender, or otherwise undeliverable due to an incorrect, incomplete, outdated, or improperly entered shipping address provided by the customer.

If an order is returned to Luxe Beauty because of an incorrect or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the order. Original shipping charges are non-refundable.

If tracking shows that an order was successfully delivered to the shipping address provided at checkout, Luxe Beauty is not responsible for replacing or refunding the order because the customer later advises us that the address provided was incorrect or outdated.

Please provide a non-P.O. Box shipping address when purchasing our skincare products, as our skincare products are packaged in glass and are shipped using UPS or FedEx.

USPS is used only for eligible lip balm shipments and may deliver those shipments to P.O. Boxes.

If your order contains skincare or other products that require UPS or FedEx delivery, you are responsible for providing a valid physical delivery address.

Many Luxe Beauty products are packaged in glass containers, which require additional care when shipping to areas experiencing below-freezing temperatures.

During periods of freezing weather, products may become extremely cold or freeze while in transit. To help protect our glass packaging from temperature-related breakage, we add a warming pack to applicable shipments traveling to destinations experiencing below-freezing temperatures.

Our warming packs provide heat for approximately 96 hours. Because packages shipped immediately before or during a weekend may remain in carrier facilities or vehicles beyond this window, we may temporarily adjust our shipping schedule during extreme cold.

For shipments traveling to very cold climates, we may hold orders from Thursday through Sunday and ship them on the next appropriate business day. This is done to reduce the amount of time the package may spend sitting in carrier facilities after the warming pack has reached the end of its effective heating period.

As a result, orders shipping to areas experiencing extreme or below-freezing temperatures may take additional time to leave our facility. These preventative shipping holds are intentional and are designed to help protect your products and their glass packaging during transit.

While we take these additional precautions, Luxe Beauty cannot control temperatures, weather conditions, carrier delays, or package handling once an order leaves our facility.

It is normal for products to shift slightly inside their containers during transit.

Creams and other products with a softer consistency may settle or shift to one side of the container, particularly if the shipping box has been placed on its side or upside down during transportation.

All Luxe Beauty products are stored and packed upright before shipment. However, once a package leaves our facility, we cannot control its orientation or handling throughout the carrier's transportation network.

This type of movement is normal and does not mean that the container was underfilled or that product is missing.

Shipping charges cover the carrier service used to transport your order and are incurred once the package leaves our facility. As a result, original shipping charges are not refunded if a package is refused, returned to sender, returned due to an incorrect or undeliverable address, or returned under our return policy.

If a package must be shipped again after being returned to Luxe Beauty for reasons outside of our control, additional shipping charges may apply.

We ship internationally to many countries; however, we currently do not ship to Spain or Peru.

International shipping times vary considerably depending on destination, carrier service, customs processing, and local delivery operations.

International customers are responsible for providing complete and accurate delivery information and for complying with any applicable import requirements in their destination country.

International shipments may experience delays due to customs or other circumstances outside of Luxe Beauty's control.

When your order ships, you will receive an email notification from Luxe Beauty containing a tracking number that you can use to check the status of your shipment.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. Carrier systems do not always display tracking activity immediately after a label is created or a package is picked up.

If your tracking information has not updated, please allow the carrier additional time to scan and process the package.

If you have not received your domestic order within 5–7 days after receiving your shipping confirmation email, please contact us at sales@luxebeauty.com with your name and order number, and we will look into the shipment for you.

Please note that contacting us does not guarantee a refund or replacement. We will review the tracking information and circumstances of the shipment to determine the appropriate next steps.